Frequently Asked Questions
Find quick answers to the most common questions about our printing process, order timelines, and services. We're here to make your experience smooth and stress-free.
General Questions
How can I place an order?
You can place an order through our website, by emailing us at info@kharvol.world, or by calling us at (312) 664-6150. For custom projects, we recommend contacting us directly to discuss your specific requirements.
What is your standard turnaround time?
Our standard turnaround time is 3-5 business days for most products, plus shipping time. We also offer rush services for urgent projects at an additional cost. Turnaround time varies based on the complexity and quantity of your order.
Do you ship internationally?
Yes, we ship to most international destinations. International shipping rates and delivery times vary by country. Please contact us for specific shipping information for your location.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Design & Files
Do you offer design services?
Yes! Our professional design team can create custom designs for all your printing needs or refine your existing artwork to ensure optimal print quality. Design services are priced based on the complexity of the project.
What file formats do you accept for printing?
We accept PDF, AI, PSD, JPEG, and TIFF files. For best results, we recommend high-resolution PDFs with embedded fonts and at least 300 DPI resolution.
Do you provide templates for my design?
Yes, we offer templates for most standard products including business cards, flyers, brochures, and more. You can download these templates from our website or request them by contacting our customer service team.
What is bleed and why is it important?
Bleed is the area that extends beyond the final trim edge of your printed piece. It ensures that your design extends to the edge of the paper after trimming, preventing any unwanted white borders. We recommend adding 0.125" (1/8") bleed to all sides of your design.
Products & Materials
What paper stocks and finishes do you offer?
We offer a wide range of paper stocks including:
- Standard: 80# Gloss Text, 100# Gloss Text, 80# Uncoated Text
- Premium: 100# Gloss Cover, 14pt Gloss Cover, 16pt Matte Cover
- Specialty: Linen, Recycled, Kraft, and more
Can I request paper samples before ordering?
Yes, we offer sample packs that showcase our paper stocks and finishes. You can request a sample pack through our website or by contacting our customer service team.
What are your minimum order quantities?
Minimum order quantities vary by product. For standard business cards, our minimum is 100 cards. For brochures and flyers, our minimum is typically 250 pieces. Please check individual product pages for specific minimum quantities or contact us for custom orders.
Payment & Billing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and ACH bank transfers. For larger orders, we can also arrange net terms with approved accounts.
Do you offer discounts for bulk orders?
Yes, we offer volume discounts for larger orders. The discount percentage increases with the order quantity. For specific pricing on bulk orders, please contact our sales team.
Do you charge sales tax?
We charge sales tax for orders shipped to Illinois. If you are tax-exempt, please provide your tax-exempt certificate before placing your order.
Returns & Satisfaction
What is your return policy?
We accept returns within 14 days of delivery if you are not satisfied with your order. Please refer to our Return Policy page for complete details.
What if I'm not satisfied with my order?
Your satisfaction is our priority. If you are not completely satisfied with your order, please contact us within 14 days of receiving your order. We will work with you to resolve any issues and ensure you are happy with the final product.
Do you offer a satisfaction guarantee?
Yes, we stand behind the quality of our products with a 100% satisfaction guarantee. If there's a problem with your order due to our error, we will reprint your order at no additional cost or provide a refund.
Still Have Questions?
Our team is ready to assist you with any additional questions or concerns you may have about our printing services.